Enhancing Your Owner Experience – Owner Benefits & Service Guidelines

These Owner Benefits & Service Guidelines are intended to provide a clear, consistent and easy-to-use reference for the delivery of Owner services and benefits at Lifestyle Real Estate. They are designed to maintain quality and availability of services, promote fairness among owners, and enhance service efficiency. 

*Contractual entitlements and operational procedures are not the same. Lifestyle Real Estate may establish reasonable service procedures, designated request channels, schedules and operational requirements for the delivery of benefits, subject to the applicable contract. Guest benefits are not presumed to be identical to Owner benefits. If the event of an inconsistency between these Guidelines and an applicable contractual entitlement, the executed contractual provision should govern.

📅 Reservations Made Simple

All reservations can now be easily managed via our online platform, to allow for faster confirmations and a more streamlined experience. Please use the reservations portal to submit all reservations by navigating to the following link:

👉 https://www.lifestyle-real-estate-owners.com Then click on owners only > reservations > and select the form that corresponds with your service fee. If you need help during this process, our Live Chat agents are standing by every day between 9 am and 5 pm AST.

🍸 Pre-Arrival Drink Planning

To ensure optimal preparation and availability:

• Owner Drink selections can be submitted in advance via the link https://www.lifestyle-real-estate-owners.com/owner-drink-orders/
• Bottle allotment is subject to a nightly limit. Current drink list and allotment is subject to the discretion of Real Estate Management
• Drink orders exceeding guest count on arrival night will be adjusted accordingly
• Drink allocations for the final night will be provided at half allotment

For guest reservations:

• Guest Drink selections can be submitted in advance via the link https://www.lifestyle-real-estate-owners.com/owner-guest-drink-orders/
• A minimum 3-night stay is required for drink benefits
• For full details, Owner Services can provide the current guest allotment upon request.

🍽 Dining Reservations

To enhance your dining experience:

• Owner Reservations can be requested in advance via the online link https://www.lifestyle-real-estate-owners.com/owner-dinner-pre-booking-puerto-plata
• Guest Reservations can be requested in advance via the online link https://www.lifestyle-real-estate-owners.com/owner-guest-dinner-pre-booking-puerto-plata/
• Availability will vary weekly depending on restaurant schedules, please submit using the ranked preference list
• If a BBQ or dinner reservation is needed for a particular day, please select “yes” for the option of celebrating a special occasion and indicate the requested dinner option and date here

🏖 Snacks & In-Villa Services

• Snack services remain exclusive to owner reservations
• Guests staying in villas may enjoy Liam’s on the Go

🔥 Pool Heaters

To ensure your preferred setup:

• If an owner has a pool heater, this may only be requested for their own owner reservations or those of their beneficiaries
• If you would like your heater to be turned on advance of your arrival for your owner reservation, please request this with OwnerServices. Subject to departure date of previous reservation.

✈️ Airport Transfers

For a smooth arrival and departure:

• Transfers must be booked via the website link https://lifestyle-reservations.com/airport-transportation-request-lre/ 
• Transfer times are scheduled by the transportation department, and  carefully planned for safety, traffic flow and efficiency.
• Transfer times cannot be modified by an Owner. Owners requesting alternative departure times must arrange private taxi service at their own expense.

🚗 Golf Cart Usage

To maintain optimal performance of our new electric fleet:

• Electric carts should be charged before battery depletion
• Full overnight charging is recommended for best performance
• Golf cart allocation for owner and guest reservations is governed by the relevant clauses in benefits contract pertaining to the owner
• Under-age persons are not allowed to drive the golf carts
• Owners are responsible for charges resulting from accidents as stated in the golf cart disclaimer.

💆‍♂️ Spa Appointments

• Complimentary massage services are for owners and beneficiaries only
• All massage times are scheduled based on spa availability.

🧳 Suitcase Storage

• Available for properties currently under construction
• Once construction is complete, owners will be contacted to relocate items to their designated storage areas.
• Owners without private storage closets can add them to their property at their own expense.

📲 Communication Made Easy

For the best service experience:

• While in-resort: Use RE Reception Flota for immediate assistance between the hours of 8 am and 6 pm (1-849-455-7573), or extensions 70250 or 70261
• Before arrival or off-property:

👉 Website links for reservations

👉 Live Chat or email Ownerservices@lifestyle-real-estate-owners.com for support

We’re Here for You

Every update we introduce is with one goal in mind – to elevate your ownership experience while preserving the exclusivity and quality you expect.

Should you have any questions or require assistance, our Owner Services team is always here to support you.

We look forward to welcoming you back soon.

Warm regards,
Lifestyle Holidays Real Estate Team