Feedback/Owner Survey – LRE Owners Newsletter

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Feedback/Owner Survey

Feedback/Owner Survey

First Name

Last Name

Property Number

Check-In Date Was

Accommodation

Room Number

Were you staying in the unit that you own on this trip?

Yes

Thank you for completing this survey! Please rate your experiences on the scale from 5 stars (excellent) to 1 star (poor).

Reservation and Arrival Experience:

1. How would you rate the process of making your reservation?

2. How would you rate your experience using Live Chat?

3. How would you rate your airport pick-up experience?

4. How would you rate your check in experience at Real Estate Reception?

Comments on Reservation and Arrival Experience:

Accommodation Experience:

5. How would you rate the number of amenities and utensils provided in your accommodation based on the number of people in your group?

6. How would you rate the service of beverage restock in your accommodation of beer, soda and water?

7. How would you rate the cleanliness of your accommodation throughout your stay?

8. How would you rate the maintenance condition of your accommodation upon arrival?

9. If you experience any maintenance issues during your stay, how you would you rate the resolution of those issues?

Comments on the Accommodation Experience:

VIP Areas and Restaurant Experience

10. How would you rate your enjoyment of your V.I.P Areas?

11. How would you rate the accessibility of the resort’s Wi-Fi and other technology services?

12. How would you rate the process of booking dinner reservations?

13. How would you rate the quality of food and beverages served at the restaurants and V.I.P areas?

14. How would you rate the service provided at the VIP Areas?

15. How would you rate the service provided at the restaurants?

16. How would you rate the nightly entertainment options?

Comments on the VIP Areas and Restaurant Experience:

Service and Departure Experience

17. How would you rate the professionalism and friendliness of the Real Estate Owner Services team during your stay?

18. How would you rate the professionalism and friendliness of the resort staff during your stay?

19. How would you rate your check-out experience at Real Estate Reception?

20. How would you rate your departure transfer experience?

Comments on Service and Departure Experience:

Overall Experience:

21. How would you rate your overall experience at the resort?

22. If you experience any issues during your stay, how would you rate the resolution of those issues?

23. How would you rate the accuracy of the information you were provided about our resort?

24. How likely are you to recommend our resort to friends and family?

Is there any outstanding employee you would like to give special recognition to?

Comments on Overall Experience:

Review

Quarter 2 | 2024

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